Warranty & Satisfaction Policy

1. Satisfaction Guarantee

All services performed by Synester Auto Lab LLC are backed by a 24-hour satisfaction guarantee. If you experience a service-related issue within 24 hours of your appointment, contact us immediately and we will address it promptly. This guarantee covers workmanship — not pre-existing damage, vehicle condition limitations disclosed before service, or circumstances outside of our control.

To initiate a satisfaction claim, contact us at (239) 932-2603 or through our booking page at /book/

2. Ceramic Coating Warranty

Synester Auto Lab LLC offers ceramic coating protection tiers with the following coverage periods:

• 1-Year Protection: 1-year limited warranty against coating failure
• 5-Year Protection: 5-year limited warranty against coating failure
• Lifetime Protection: Lifetime limited warranty against coating failure for the original vehicle owner

Warranty Coverage Includes:

• Premature coating delamination or failure not caused by improper maintenance
• Significant loss of hydrophobic properties within the warranty period under proper care conditions

Warranty Does Not Cover:

• Paint damage, chips, or scratches occurring after coating application
• Damage caused by automatic brush car washes
• Damage caused by harsh chemical products not approved for coated surfaces
• Failure resulting from improper washing technique
• Physical impacts, accidents, or environmental events beyond normal exposure
• Transfer of coverage to a subsequent vehicle owner

To maintain warranty validity, the vehicle must receive professional inspection at minimum once per year. Annual inspection appointments can be scheduled at /book/

3. Window Tint Warranty

Window tint warranty coverage varies by film selected. All professionally installed tint films carry manufacturer warranty coverage against:

• Bubbling or peeling not caused by physical damage or improper care
• Significant color shift or fading beyond normal aging thresholds
• Delamination under normal use conditions

Window Tint Warranty Does Not Cover:

• Damage caused by ammonia-based cleaning products
• Damage from decal or sticker removal
• Physical damage from sharp objects
• Edge lifting caused by improper window operation during cure period (first 3–5 days post-installation)

4. Paint Protection Film (PPF) Warranty

PPF warranty coverage is provided through the film manufacturer and varies by product selected. Coverage generally includes defects in the film material including delamination, yellowing beyond normal aging, and edge lifting under normal conditions.

PPF Warranty Does Not Cover:

• Physical damage from impacts, road debris, or sharp objects
• Improper removal attempts
• Damage from non-recommended cleaning products or techniques

5. Detailing Services

Detailing services are covered by our 24-hour satisfaction guarantee. We do not guarantee permanent stain removal, scratch elimination, or the resolution of pre-existing damage. All limitations are disclosed to the customer prior to service commencement. We document vehicle condition with before and after photography on every job.

6. Workmanship

All services performed by Synester Auto Lab LLC are executed by trained technicians using professional-grade products. Any workmanship defect identified within 24 hours of service completion will be remedied at no charge. Claims made after 24 hours may be evaluated on a case-by-case basis at our discretion.

7. Exclusions

The following are excluded from all warranty and guarantee coverage:

• Pre-existing damage present before service
• Damage resulting from customer-provided inaccurate vehicle information
• Damage caused by events outside Synester Auto Lab LLC's control including weather, accidents, or vandalism
• Normal wear and tear over time
• Improper post-service care that conflicts with our provided care instructions

8. How to File a Claim

Contact us within the applicable warranty or guarantee window:

Provide your service date, vehicle information, and a description of the issue. We will respond within 1 business day to schedule an assessment.

9. Related Policies