Customer Care & Policies
Everything you need to know before, during, and after your appointment. Synester Auto Lab is a mobile service across Southwest Florida, and these policies help us deliver consistent, high-quality work — every time.
Booking & Scheduling
Booking fees, cancellation, rescheduling, late arrivals & no-shows
How booking fees secure your appointment, when they're credited toward your total, and the notice required to reschedule or cancel without forfeiting your fee.
- 30% & 50% booking fees
- 48-hour rescheduling
- No-show & late policy
Mobile Service
Site requirements, workspace conditions & weather
Synester Auto Lab is a mobile service. Learn what we need on-site to complete your service safely and how Florida weather is evaluated and handled.
- Covered workspace needs
- Weather call process
- Booking fee on weather reschedules
Vehicle & Service Conditions
Belongings, pre-existing damage & inspections
Please remove personal belongings before your appointment. We document vehicle condition with before-and-after photography and disclose pre-existing damage prior to service.
- Pre-service inspection
- Pre-existing damage
- Before & after documentation
Warranty & Satisfaction
Workmanship, manufacturer warranties & corrections
Our 24-hour satisfaction guarantee, ceramic coating and window tint warranty tiers, PPF coverage, and how to file a claim if something isn't right.
- 24-hour satisfaction guarantee
- Coating & tint warranty tiers
- How to file a claim
Installations & Customer-Supplied Parts
Tint/wrap/PPF removal, supplied equipment & custom work
Policies for removal of existing film or tint, customer-supplied parts and equipment, and custom fabrication work — including liability and warranty implications.
- Film & tint removal
- Customer-supplied parts
- Custom fabrication
Payments, Pricing & Estimates
Estimates, additional work, balances & payment methods
How estimates work, what happens when additional labor or materials are required, when your remaining balance is due, and the payment methods we accept.
- Estimates & quotes
- Additional work charges
- Balance & payment methods
Still have questions?
Ask the Lab
Questions about pricing, materials, warranties, or what service is right for your vehicle? We're here to help.