Booking & Scheduling Policy
A booking fee is required to secure your appointment and reserve the necessary time, labor, and materials for your service. Your appointment is not confirmed until the booking fee has been received.
Detailing & Restoration Services
- Precision Detail
- Signature Detail
- Paint Correction
- Ceramic Coating
- Headlight Restoration
- Interior Restoration
Your booking fee may be transferred to a new appointment when you reschedule with at least 48 hours' notice. Booking fees are non-refundable. Cancellations within 48 hours of your appointment, same-day cancellations, and no-shows will result in forfeiture of the booking fee, and a new booking fee will be required to schedule another appointment.
Premium Installs & Custom Services
- Window Tint
- Paint Protection Film (PPF)
- Vehicle Wraps
- Starlight Headliners
- Ambient Lighting
- Underglow
- Audio & 12V Installations
- Custom Fabrication
- Specialty or Custom-Ordered Services
Booking fees for premium installations are non-refundable because appointment time, technician availability, and materials may be reserved or ordered specifically for your vehicle. With sufficient notice, your booking fee may be transferred one time to a rescheduled appointment. Any special-order or vehicle-specific materials that have already been purchased remain committed to the original service.
How It Works
Applied to Your Total
Your booking fee is not an additional charge. It is credited toward the total price of your service. The remaining balance is due on the day of service unless otherwise stated.
Collected at Booking
The booking fee is collected when your appointment is confirmed. Appointments are not held without payment. This allows us to reserve your service window, technician time, and any materials required for your vehicle.
Rescheduling
Plans change. If you need to move your appointment, please contact us as early as possible. Detailing and restoration appointments may be rescheduled with at least 48 hours' notice. Premium installations and custom services may be transferred one time with sufficient notice, subject to material and scheduling restrictions. Repeated rescheduling, cancellations within the required notice period, or no-shows may require a new booking fee before another appointment can be secured.
Late Arrivals & No-Shows
Our technicians arrive within a scheduled arrival window. If you are not available when we arrive, we will attempt to contact you using the phone number associated with your booking. A reasonable grace period may be offered when possible, but extended waits may require rescheduling and may result in forfeiture of your booking fee. No-shows forfeit the booking fee, and a new booking fee will be required to schedule another appointment.
Running late? Call us as early as possible so we can coordinate with our technician.
Booking & Scheduling
Frequently Asked Questions
Is the booking fee an additional charge?
No. Your booking fee is applied directly toward your service total. You'll only owe the remaining balance after the booking fee is credited.
Why do you require a booking fee?
Your booking fee reserves your appointment window, technician time, and any materials needed for your service. It also helps protect our schedule from last-minute cancellations and no-shows.
Can I reschedule my appointment?
Yes. Your booking fee can be transferred to a new appointment when you reschedule with at least 48 hours' notice.
What happens if I cancel?
Booking fees are non-refundable. Cancellations within 48 hours, same-day cancellations, and no-shows forfeit the booking fee. A new booking fee will be required to schedule another appointment.
Why are some booking fees 30% and others 50%?
Detailing and restoration services typically require a 30% booking fee. Premium installations and custom services require 50% because they may involve ordering materials, reserving specialized technicians, or blocking larger portions of the schedule.
What happens if Synester Auto Lab needs to reschedule?
Your booking fee remains fully credited to your appointment. We'll work with you to find the next available date that fits your schedule.
When is my remaining balance due?
Unless otherwise stated in your quote or invoice, the remaining balance is due upon completion of your service.
Can I change the service after I've booked?
Usually, yes. Contact us as soon as possible. Changes are subject to availability, additional labor, and any materials that have already been ordered specifically for your original service.